Education · tutoring marketplace2026Build: 4 weeksLive: ongoing
The whole back office, running on WhatsApp.
A tutoring business was paying two coordinators to run the operation by hand — tutor check-ins, class attendance, parent reports, payments. We replaced the loop with a single WhatsApp agent, built on our own runtime. Tutors, parents and the founders all talk to the same number.
HeadlineDrop in coordinator hours spent on day-to-day tutor management — measured across the first ten weeks of operation against the previous quarter.
01 — The brief
The work was the bottleneck.
Two coordinators spent most of their week on the same loop. Chase tutors for class attendance. Field parent enquiries. Compile and send weekly session reports. Reconcile payouts. Repeat.
Everyone — tutors, parents, the founders — already lived on WhatsApp. The job wasn't to move them off it. The job was to run the business through it.
02 — What we built
One WhatsApp number. Five jobs.
A single agent, running on our own agentic runtime, sitting on the business's WhatsApp number. Tutors, parents and admin all message it the same way they'd message a person. It holds context across days, calls the right tools for the job, and escalates when it should.
- Tutor pulseReaches every tutor on a schedule. Confirms classes, takes attendance, flags missed sessions before parents notice.
- Parent commsAnswers questions about scheduling, billing, tutor changes. Routes anything sensitive to a human within minutes.
- Session reportsCompiles each child's weekly progress from tutor check-ins and sends a clean summary to parents on a fixed cadence.
- PaymentsTracks billable sessions per tutor, runs payouts on a weekly cycle, and reconciles parent invoices in the background.
- Status on demandTutors can ask the bot for upcoming classes, late payments, or last week's report — same channel, no portal to log in to.
Claude·WhatsApp Business API·Stripe Connect·Postgres·Vercel·neu agent runtime
03 — Result
What changed in ten weeks.
The team kept their two coordinators. Both shifted to growth — onboarding new tutors, building parent relationships, the work that actually compounds.
“We thought we needed to hire two more coordinators. We needed an agent. Tutors love it because they don't have to log in anywhere. Parents love it because the reports actually arrive.
Founder · anonymous · tutoring marketplace
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